Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Delivery, tracking & returns
Delivery: what are the options and costs?
Delivery: what are the options and costs?
Eligible UK orders of £79 or more qualify for free standard delivery. Charges and available services depend on your basket and address and are shown at checkout. Check the product’s stock or lead-time information before ordering. View delivery options and times.
How can I track my order?
How can I track my order?
Sign in to your customer account using the email address you used at checkout, then open your order for its status and any available tracking. You can also use the link in your despatch email.
How do I request a return?
How do I request a return?
Request a return for an unused item within 30 days of receiving it. Open your order in your customer account and select the return option for eligible items. Wait for approval and instructions before posting it. Read the returns policy.
Who pays for return postage?
Who pays for return postage?
For a change-of-mind return, you arrange and pay for your own return postage. If an item is faulty, damaged or incorrect, contact us first so we can confirm the appropriate arrangements.
